The Service Manager is responsible for achieving sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.

 

Responsibilities:

  • Ensure high quality service and repairs are provided to customers
  • Direct and schedule activities of all staff
  • Forecast goals and objectives for the department and endeavor to meet them
  • Prepare and manage annual operating budget for the department
  • Monitor the flow of work in the Service Department and intervene as required to ensure work is completed properly
  • Comprehend, keep current and comply with laws that affect service operations
  • Keep abreast of new equipment and tools and recommend purchases
  • Maintain service records and reporting procedures required by the manufacturer and general management
  • Observe repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order and dollar sales per Service Advisor
  • Plan, analyze and manage department finances through determining shop capacity, services in customer demand, and how department skills match customer requirements
  • Establish processes and standards to ensure customer satisfaction and efficient operations
  • Review completed jobs for quality control purposes
  • Handle escalated customer complaints
  • Hire, educate, motivate, guide and evaluate performance of service department staff
  • Conduct meetings with department staff to review activities and/or concerns
  • Ensure staff compliance with required health and safety requirements
  • Act as liaison with factory representatives

Requirements:

  • Post secondary diploma/degree or equivalent experience
  • Five years combined experience in an automotive service environment example service advisor, mechanics/technician and/or shop Foreman General understanding of vehicle mechanics
  • Knowledge of marketing and finance
  • Strong decision-making and multitasking abilities
  • Effective administrative and management capability
  • Strong concentration when dealing with numbers and statistics
  • Ability to think strategically about ways of enhancing shop performance and productivity
  • Desire to exceed customer expectations
  • Strong interpersonal and relationship-building skills
  • The ability effectively respond to and meet the needs of a diverse client base
  • Computer literate

Here’s a little blurb about us…

The McManes Automotive Group consists of dealerships spanning from Manitoba to British Columbia and we currently represent 13 brands of vehicles. Although our store locations are independently operated, we share the same overall culture by showing appreciation for every person that works with us. By taking care of our people, we inherently take care of our customers. We provide competitive rates, comprehensive benefit package for you (and your family) and we offer great opportunity for career advancement. In turn, our store locations will sponsor many team building and community events such as annual employee golf tournaments, comedy events, X-Mas dinner and even a kid’s X-Mas party where Santa makes an appearance with a sac full of toys. Regardless if you have a growing family or are starting a new one, we would like to offer you the opportunity to join ours!

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.