The Service Advisor is the primary contact for our service customers and is responsible for creating the impression of our brand. Because of this, they play a very important role in promoting and ensuring a high level of customer satisfaction. A Service Advisor contributes to the operational effectiveness of the Service department and to positive CSI results by promptly and warmly greeting customers, enhancing the sale of labour and parts and advising and providing recommendations and estimates for the diagnosis of vehicle problems.

 

Responsibilities:

  • Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
  • Open repair order based on appointment information and any additional information provided by the customer during check-in
  • Provide estimates as needed and complete service booklets
  • Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
  • Review the invoice with the customer and ensure their vehicle has been washed and is ready before they pick up
  • Discuss repairs with Technicians and keep updated on the status of vehicles
  • Arrange alternate transportation for customers while their vehicle is being serviced
  • Schedule appointments for customers and follow-up on ordered parts and open work orders
  • Handle calls regarding technical and service related inquiries

Requirements:

  • Post secondary diploma/degree in business or a related field, or equivalent experience
  • A minimum of 3 years experience in a customer service role, preferably in a luxury automotive environment
  • Automotive workshop process and product knowledge
  • Ability to negotiate and sell
  • Ability to communicate technical information in a simple manner
  • Ability to perform under pressure and pay attention to detail
  • Exceptional customer service skills with the desire to exceed customer expectations
  • Excellent interpersonal, presentation and relationship-building skills
  • Strong organizational and prioritization skills with the ability to multitask
  • Excellent problem solving and conflict resolution skills
  • Willing to learn more as a part of further personal development
  • Valid Class 5 driver’s license
  • The ability to effectively respond to and meet the needs of a diverse client base
  • Computer skills: MS Office (intermediate), ADP (intermediate), VAX, Outlook

Here’s a little blurb about us…

The McManes Automotive Group consists of dealerships spanning from Manitoba to British Columbia and we currently represent 13 brands of vehicles. Although our store locations are independently operated, we share the same overall culture by showing appreciation for every person that works with us. By taking care of our people, we inherently take care of our customers. We provide competitive rates, comprehensive benefit package for you (and your family) and we offer great opportunity for career advancement. In turn, our store locations will sponsor many team building and community events such as annual employee golf tournaments, comedy events, X-Mas dinner and even a kid’s X-Mas party where Santa makes an appearance with a sac full of toys. Regardless if you have a growing family or are starting a new one, we would like to offer you the opportunity to join ours!

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.